The 4 Biggest Emerging CX Trends and Predictions You Need to Know for 2022

Customer experience is more important than ever before. According to a 2018 study from PwC, customers are willing to pay up to 16% more for great service and that number is continuously increasing. With businesses fiercely competing for customers, it's crucial that you offer a

5 Tips to Improve Customer Experience With CRM

Among the many benefits of a CRM is the ability to consistently improve customer experience. Building robust customer experience strategies in conjunction with a CRM will prove most beneficial for organizations as it places customer value at the center. Customers today are