Role Description

We are looking for a Technical Documentation Specialist to join our Creative team who will have a unique opportunity to work with key executives to develop product copy presenting it in a compelling way for our customers and partners to create customer demand and create content for the company’s own product.
Metroguild is one of the best places to work for a very young and vibrant bunch of enthusiastic and smart people who are passionate about the quality of work and the value they add to their customers’ lives.

Responsibilities

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.
• Plan documentation efforts with the team for our product; deliver product information either alone or as part of a team.
• Write API documentation that:
  a. Meets users´ needs for information.
  b. Is technically accurate and complete.
  c. Is well organized.
  d. Additionally, the writer is expected to review documents written by developers for an API.
• Develop content types such as workflows, process schematics, instructional videos, and developer consoles to simplify user understanding of APIs.
• Develop and maintain databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement. Researching, outlining, writing, and editing new and existing content as well. Also, working closely with various departments to understand project requirements.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Providing content for sales, marketing, and support automation through a blog post and sales copies.
• Website content for the company’s own products.
• Writing guest posts for numerous websites to attract visitors.

Minimum Qualifications

• Bachelor’s degree in Engineering, preferably computer science, core sciences, or equivalent experience.
• Minimum of 2+ years of experience in technical documentation, content strategist, and/or developer outreach roles.
• Ability to organize and create content and to work well with others is a must.
• Work in an agile development environment with peers in Product Management and Engineering fields.
• Experience with programming, especially around Web technologies.
• Knowledge of JSON, and REST APIs is also required.
• Familiarity with API testing tools such as Postman, and Insomnia.
• Familiarity with API documentation tools such as Swagger.
• Experience with Diagramming tools.
• Previous experience in writing documentation and procedural materials for multiple audiences.
• Demonstrate experience in writing and proofreading content, both end-user and technology related.
• Superior written and verbal communication skills, with a keen eye for detail.

Sound like the job for you?